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Privacy Policy

Privacy and Cookies Policy.

By using www.supersellers.dk, www.supersellers.de and www.supersellers.eu you accepts that SuperSellerS ApS Vidtskue Vej 12, 7100 Vejle processes your personal informations and cookies according to the data and cookie policy below.

Cookies are used to run www.supersellers.dk, www.supersellers.de and www.supersellers.eu.
We use cookies to e.g. make it possible for you to add products to your shopping cart, pay, send you information and to improve our websites.

About Privacy Policy
This Privacy Policy is summarized to better inform you as customer about what personal data SuperSellerS ApS processes and how we treat them.
Personal data should be understood as all personally identifiable data.
SuperSellerS ApS respects any request of privacy that are submitted online and are aware of the need for appropriate protection and sound processing of all personal information we receive.

If the following Privay Policy is not acceptable, SuperSellerS ApS reserves the right to reject orders and other requests, as failure to accept may result in us being unable to service the transaction as otherwise required by applicable law.

Personal Informations
Personal data covers all data that can be used to identify persons including but not limited to first, middle and last name, age, sex, job, private address or another physical address, email address or other contact information, whether they are regarding their private residence or workplace. 

Personal data can also contain data such as behavior, purchase history, financial information, etc., all of which are used to maintain customer and supplier relationships between customers and SuperSellerS ApS.

What personal information do we collect and process?
You can access www.supersellers.dk, www.supersellers.de and www.supersellers.eu without informing your personal data. When accessing the websites, an ID is issued to your session.
This ID can not identify you as a person.

SuperSellerS ApS needs a number of personal information to trade with you and your business, maintain customer relationship and market products and services. Certain information is also collected and processed according to legal requirements under the Money Laundering and Bookkeeping Act.

The following information can be collected and processed when you shop with us:
E-mail address, first and last name, address, phone number, age, gender, technical details
(IP addresses not included), behavior (included: visited URL, event triggers, actions
such as clicks, opening rates, log-in, time on each page, etc.), geographic data and data there
may be necessary for the completion of a trade.

SuperSellerS ApS collects and processes information about you when you:

  • Creates an account
  • Makes a purchase
  • Sending inquiries, complaints and / or interacting with us
  • Sign up and / or interact with online marketing materials
    (including, but not limited to newslettters, texts and notifications, advertisments on third-party website and the like.)
     
  • Provides personal information to us in a different way. 


SuperSellerS ApS collects only the personal information required to provide a service or product, market services and products or process inquiries.

SuperSellerS ApS collects and / or do not buy personally identifiable information from third parties.

SuperSellerS ApS uses Nets / Bambora to handle online card transactions and do not store credit card information.
When billing, the billing and banking information is kept in accordance with applicable laws in the area including the Money Laundering and Bookkeeping Act.

How do we use your informations?
To personalize your experience on mail and website through personal recommendations based on purchase history.

  • To improve www.supersellers.dk, www.supersellers.de and www.supersellers.eu 
    including our general marketing
  • To give you service when contacting customer service
  • To administrate competions, customer surveys etc.
  • To handle your ordres as soon as possible
  • To collect product- and trustpilot reviews
  • To follow-up on inquiries
  • To general marketing


How do we protect your informations?
Our websites our constantly scannned for security vulnerabilities and weaknesses in order to eliminate potential data leaks as quickly as possible and thus making our website as secure as possible. Similarly, our websites is regularly scanned for malware.

Your personal information is stored on secured networks and can only be accessed by a limited number of employees with rights to this type of information. These are also subject to our internal personal data policy, which ensures your rights and ensures compliance with applicable legislation in the area.

In addition to the above, all sensitive and payment information is processed on encrypted servers that can not be accessed from the outside. Credit card information is processed by Nets / Bambora and can not be accessed by either SuperSellerS ApS or Nets / Bambora's employees.

Who do we pass personal information to?
Personal information provided on www.supersellers.dk, www.supersellers.de and www.supersellers.eu or by telephone contact is only disclosed to:

  • Internal departments
  • Affiliated third parties necessary for compliance with delivery, payment and service agreements including debt collection and judicial authorities
  • Business Partners in order to maintain your account and / or marketing.

In order to provide the best possible experience on websites owned and operated by SuperSellerS ApS, we provide statistics on how users use the pages. The statistics are only used in anonymous form.

SuperSellerS ApS uses Google Analytics to collect visitor statistics, but does not disclose IP addresses to Google Analytics. The Google Analytics Privacy Policy is accepted by visiting www.supersellers.dk, www.supersellers.de and www.supersellers.eu and can be found here: www.google.com/privacy.

There is a data processing agreement between SuperSellerS ApS and all relevant business partners and suppliers that will ensure the interests of users and customers at all times. These agreements may be displayed on request.

Where are your personal information stored?
Your information is stored on servers in Denmark. Some personal information is administered by a third party (data processor), which stores and processes personal data on behalf of SuperSellerS ApS in accordance with this data policy and applicable data protection laws.

If you would like to unsubscribe from our newsletters or correct your information at any time, follow the instructions at the bottom of each email. However, if you have trouble signing out, our customer service can be contacted at the contact details below.

If you unsubscribe from SuperSellerS ApS, all commitments you have made to us will be deleted. These can not be recreated and if you at some point want insight into what we have previously sent you, prior offers or the like, we notice that these can not be recreated.

How long are your personal information stored?
In an active customer relationship, your data is stored for as long as necessary to service you. If your customer relationship is cancelled, your data will be stored in accordance with applicable government requirements, depending on the nature of the data.

E-mail used for marketing is deleted or preserved automatically based on your behavior.
If you do not open our marketing email, your data will be deleted after reviewing statistical material and inquiry with information for you.

You can request insight or deletion of your data at any time.
If other legislation, such as Bookkeeping and Money Laundering Act, requires it that data will be stored for up to 5 years. 

Data Breach
We take security and data breach seriously.
In case of suspicion of data breach from SuperSellerS ApS's internal servers or or at our external partners, a number of initiatives are launched to safegouard our customers and users information.

This includes, among other things, the coverage of the potential damage, communication to potentially affected customers, notification to the Data Inspectorate (Datatilsynet), and actions that will attempt to address the extent of the damage.

If we suspect a data breach from us or our external partners, everyone will be informed about this within 72 hours. If you suspect your data has been eaked from SuperSellerS ApS, please contact us immediately.

Access to informations
You can always change your change your account informations and interest, including if you want to be contacted about offers on products and services and you can  framelde dig nyhedsbreve.

You can get information on the information we have registered about you. 
If you wish a copy of this information, please contact us on: info@supersellers.dk.

If you wish all data to be deleted, please contact us on: info@supersellers.dk.

NB! When all data are deleted they cannot be recreated.  
Data that are required by law to be stored, can not be deleted on request. 

Revision
We continuously revise our process for data processing. This policy are updated continuosly. 
The latest version of this policy can always be accessed on www.supersellers.dk, www.supersellers.de and www.supersellers.eu.


Briefly about Cookies

Cookies are small text files that are used by virtually all websites. Cookies are linked to websites and are read exclusively by your browser.
These small text files make it possible for you to add products to your shopping cart, log in and more. Cookies are essential for the site to operate. 

Refusal of Cookies
You can always reject cookies on your computer by changing the settings in your browser.
Where to find the settings depends on the browser you are using.
However, you should be aware that if you reject cookies, there are many features and services that you cannot use because they assume that the website can remember the choices you make.


Questions
If you have any comments or questions regarding our information and / or the processing of personal information, please feel free to contact us on: info@supersellers.dk.


Complaints
If you wish to complain over this information, you can send your complaint to: info@supersellers.dk


The complaint must contain the following:

  • Name
  • Address
  • E-mail
  • Phone number
  • Detailed description of the complaint

We will process your complaint as soon as possible in relation to the complexity of the complaint.


Contact:
SuperSellerS ApS
Vidtskue Vej 12
7100 Vejle

CVR: 19944107

www.supersellers.dk
info@supersellers.dk

Phone: +45 75 71 15 99

This version has been revised on the 24th of May 2018.

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